NEW PANTRY HOURS MONDAY -THURSDAY 9:30am- 12:30pm CLOSED FRIDAY
COVID-19 INFORMATION
To Our Valued Community,
We are several months into what can only be described as truly extraordinary times. The COVID-19 pandemic has created unexpected challenges impacting our daily lives in a myriad of ways. Throughout this difficult time, Catholic Charities has been blessed by tremendous community support. We want to thank you for your support as we continue to find a balance between the magnitude off this pandemic and providing the much-needed services to our community.
COVID-19 has forced many organizations to rethink the way they operate, and Catholic Charities was not exempt from this new reality. Using guidance provided from the CDC, the State of Florida and local governments, Catholic Charities took quick action to adjust, keeping staff and clients safe while continuing to provide critical services. Most of our staff have been moved to virtual work. For the services where we cannot work virtually, such as our food pantries, we have established safety protocols, which include the mandatory use of masks, physical distancing, temperature checks, and enhanced cleaning procedures.
Moving forward we will continue with our new safety practices to help ensure the safety of our staff and clients. Our leadership meets on a regular basis to assess our practices and to discuss plans for moving to a “new normal”. As we continue to adapt to our new realty, we will continue to provide information and updates, as necessary. Our thoughts and prayers are with the people effected by COVID-19 and the essential workers providing much needed services. Be encouraged with the knowledge that you are not alone, and that “God is our refuge and strength, a very present help in trouble” (Psalm 46:1). Living in times of uncertainty is never easy. But in the face of trials such as the current pandemic, courageous and compassionate people shine. As we continue our mission of Transforming Lives, know that we are grateful for your support.
Anita Hassell, MBA
Chief Executive Officer and Diocesan Director
Frequently Asked Questions
How is Catholic Charities ensuring the safety of its staff and clients?
- Virtual Work: Catholic Charities has shifted all nonessential employees to working virtually.
- In Person Work: When virtual work is not possible we have established the following procedures:
- Social Distancing:Staff and clients put six feet of distance between themselves and other people.
- Masks and Face Covers:Staff and clients are required to cover their mouth and nose with a cloth face cover in common areas or when around others. Masks are provided as needed.
- Personal Hygiene:Staff are encouraged to wash hands often with soap and water for at least 20 seconds or use hand sanitizer, especially after they have been in a public place.
- Symptom Monitoring:Staff are to be alert for symptoms, including fever, cough, and/or shortness of breath. Staff monitor their temperature daily are not allowed to come to work when displaying symptoms.
- Avoidance of Large Gatherings: At this time, we are following CDC guidance and there are no large gatherings of staff or clients.
- Enhanced Cleaning: Additional and enhanced cleaning is taking place in common spaces and areas where there are frequently touched surfaces, including hallways, stairways, and restrooms.
- Client Safety: Masks are required for clients receiving in person services. Masks are provided to those who need masks.
- Hand Sanitizer: Hand sanitizer and disinfectant is available at all locations.
What if I have concerns about COVID safety at Catholic Charities?
- Staff and clients should take immediate concerns to the Regional Directors attention.
How are decisions being made about reopening?
- Catholic Charities’ leadership is closely monitoring and following developments related to COVID-19 and will continue to make well-informed decisions regarding providing operations.
When with Catholic Charities return to normal operations?
- At this time, we do not have a time frame for when normal operations will resume.
Proud Community Partner with: 
With Hurricane season likely to affect us this is important information to know! United Way of North Central Florida has an emergency help line – Contact 2-1-1 during a crisis for help with: Emergency Shelters, Food Distribution Centers, Shelter & Federal Assistance,Grief Counseling, Helping to locate family members, Clean-Up Crews, Potable Water, Ice, Food, etc. Elder Services, Youth and Child Care Issues, Emergency Financial Assistance, and many more!
https://www.unitedwayncfl.org/211
Planned Giving Supports Catholic Charities both now and into the future!
For more information visit http://www.dosafl.com/catholic-foundation
“A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION FOR CATHOLIC CHARITIES BUREAU, INC., A FLORIDA BASED NONPROFIT CORPORATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.”
Registration Number: CH5388
Division of Consumer Services 1-800-HELP-FLA (435-7352)
www.FloridaConsumerHelp.com http://www.freshfromflorida.com
USDA Nondiscrimination Statement
SNAP and FDPIR State or local agencies, and their subrecipients, must post the following Nondiscrimination Statement:
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: program.intake@usda.gov.
This institution is an equal opportunity provider.
